Refund policy

Refund Policy

Thank you for shopping with Froya Naturals LLC ("Froya Naturals," "we," "us," or "our"). We want you to be completely happy with your purchase. This policy explains how returns, exchanges, and refunds work.

30-DAY RETURN WINDOW
You have 30 calendar days from the date of delivery to request a return. To be eligible, the item must be unused, unopened, and in its original packaging, with all original labels intact. Only first-time orders on a given product are eligible for return. Returns requested after the 30-day window will not be accepted.

HOW TO START A RETURN
To start a return, email support@froyanaturals.com with your order number and the reason for your return. Once approved, we will provide you with return instructions and the address to send your item to. Items sent back without first contacting us will not be accepted.

RETURN SHIPPING COSTS
Unless the item you received is damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us.

INSPECTION AND APPROVAL
Once we receive your return, we will inspect it and notify you by email of the approval or rejection of your refund. Approved refunds are typically processed within 5-10 business days.

REFUND METHOD
Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.

60-DAY MONEY-BACK GUARANTEE
In addition to our standard 30-day return policy, eligible Complete Systems come with a 60-Day Money-Back Guarantee. If you use the product daily as directed for a full 60 days and are not satisfied with your results, contact us at support@froyanaturals.com with proof of consistent daily use (such as dated before-and-after photos). If your claim is approved, we will issue a refund. This guarantee is limited to one claim per customer and applies to first-time purchases only.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@froyanaturals.com with clear photos of the item and packaging. We will arrange a free replacement or a full refund, at our discretion, at no additional cost to you.

NON-RETURNABLE ITEMS
Gift cards, digital products (such as eBooks), and opened or used products (outside of the 60-Day Money-Back Guarantee described above) cannot be returned or refunded.

LATE OR MISSING REFUNDS
If you haven't received a refund after the timeframe above, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@froyanaturals.com.

CHARGEBACKS
We ask that you contact us first at support@froyanaturals.com to resolve any issue with your order before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly and directly with our support team.

SUBSCRIPTION CANCELLATIONS
If you purchased a subscription, you may cancel at any time by contacting support@froyanaturals.com or through your account portal, subject to the minimum order commitment (if any) disclosed to you at the time of purchase. Cancellation stops future charges but does not entitle you to a refund for orders already processed, unless covered by the 60-Day Money-Back Guarantee described above.

CONTACT US
Questions about your return or refund? Email us at support@froyanaturals.com.